Privacy Policy

Last updated: 21 September 2026

GenGal is a social calling app for adults (18+) in India. This policy explains what we collect, why, and the choices you have. Questions: gengal.app@gmail.com.

What we collect

• Mobile number – to create and sign in to your account. You verify it by sending us one SMS or WhatsApp message from that number; we read only the sender number and the code in it.
• Profile – nickname, age, gender, language, state, bio and the avatar you design. Other users can see your profile, except your number.
• Activity – who you call and chat with, call times and durations, messages you send, coins spent, hearts earned, follows and blocks.
• Payments – coin purchases are processed by Razorpay. We receive the order and payment status, never your card or UPI details. For withdrawals we keep the payout details you enter.
• Device data – a push-notification token, app version, and your IP address in server logs used for security and rate limiting.

Calls

Voice and video calls are carried by Agora. We do not record calls. Call metadata (who, when, how long) is kept for billing and earnings.

How we use it

• Run the service: sign-in, matching, calls, chat, coins and payouts.
• Keep people safe: act on reports, prevent fraud and abuse, enforce our Terms.
• Meet legal, tax and accounting obligations.

We do not sell your personal data and we do not show third-party ads.

Who we share it with

Only service providers that run the app for us – Google Firebase (accounts and database), Meta (the WhatsApp sign-in message, if you choose WhatsApp), Agora (calls), Razorpay (payments), Expo (notifications) and our hosting provider – and authorities where the law requires it.

Your choices

• Visibility – turn off “Show Active to People” to stop appearing online.
• Block and report – from any profile. Blocked people cannot call you and are hidden from you.
• Delete your account – Settings → Delete Account removes your profile and account data. Records we must keep by law (such as payment records) are retained only as long as required.

Security and retention

Data is encrypted in transit. We keep it while your account is active and delete it when you delete your account, except where the law requires longer retention.

Children

GenGal is only for people aged 18 or over. We remove accounts we learn belong to anyone younger.

Changes

If we change this policy we will update the date above and, for significant changes, tell you in the app.